Whatfix is a SaaS-based platform that provides in-app guidance and performance support for web applications and software products. Whatfix helps companies to create interactive walkthroughs that appear within web applications. Their platform is designed to simplify complex tasks and accelerate the onboarding process. Whatfix has offices in San Jose, California, and Bengaluru, India.
What is Whatfix?
Whatfix is a cloud-based performance support platform designed to help companies create interactive walkthroughs for their web applications. It provides in-app guidance and performance support to simplify complex tasks and accelerate the onboarding process.
The platform is simple to use, yet powerful enough to capture user interaction data, which makes it easier for companies to understand how users interact with their web applications. Whatfix also has a robust analytics feature that allows companies to monitor user performance and optimize their applications for better user experience.
Whatfix is designed to be used by teams of all sizes. It is also flexible enough to be integrated into any web application. The platform is easy to configure and customize to suit the needs of each user.
Whatfix also provides tools to help companies track user performance and take proactive steps to improve user experience. With its intuitive analytics dashboard, companies can quickly identify user pain points and take steps to optimize their web applications for better performance. Whatfix is most commonly used on platforms like Salesforce, SAP SuccessFactors, Oracle Cloud, Workday, SharePoint, Apttus, etc.
Whatfix Features
Whatfix offers a wide range of features to its users. The platform is designed to be used by teams of all sizes. It is also flexible enough to be integrated into any web application. Here are some of the features of Whatfix:
- Interactive Walkthroughs: Whatfix’s interactive walkthroughs are designed to guide users through complex processes and tasks. The platform also allows companies to customize their walkthroughs with images and videos to enhance the user experience.
- Performance Support: Whatfix’s performance support features help companies to monitor user performance and take proactive steps to improve user experience. The analytics dashboard provides an easy-to-understand overview of user behavior and performance, allowing companies to quickly identify user pain points and take steps to optimize their web applications for better performance.
- In-App Notifications: Whatfix’s in-app notifications feature allows companies to proactively reach out to users when they need help. Companies can also customize their notifications to provide users with the most relevant information.
- User Tracking: Whatfix’s user tracking feature allows companies to track user interaction data, making it easier for companies to understand how users interact with their web applications.
- User Onboarding: Whatfix’s user onboarding feature helps companies to quickly welcome new users and get them up to speed. The platform also offers tools to help companies create interactive onboarding tutorials to ensure a smooth transition for new users.
Benefits of Using Whatfix
Whatfix offers several benefits to its users.
Simplifies complex tasks: it simplifies complex tasks and accelerates the onboarding process. This makes it easier for companies to quickly onboard new users and get them up to speed.
Whatfix’s analytics dashboard: Whatfix’s analytics dashboard allows companies to monitor user performance and take proactive steps to improve user experience. This helps companies quickly identify user pain points and take steps to optimize their web applications for better performance.
App notifications feature: Whatfix’s in-app notifications feature allows companies to proactively reach out to users when they need help. Companies can also customize their notifications to provide users with the most relevant information.
Tracking feature: Whatfix’s user tracking feature allows companies to track user interaction data, making it easier for companies to understand how users interact with their web applications. This helps companies to identify user problems and take steps to address them.
Finally, Whatfix’s user onboarding feature helps companies to quickly welcome new users and get them up to speed. The platform also offers tools to help companies create interactive onboarding tutorials to ensure a smooth transition for new users.
Whatfix Use Cases
Whatfix can be used in a variety of ways to help companies achieve their goals. Here are some of the use cases of Whatfix:
- Help Desk Automation: Whatfix’s interactive walkthroughs can be used to automate help desk processes. Companies can use the platform to create interactive tutorials to guide users through complex processes and tasks.
- Performance Optimization: Whatfix’s analytics dashboard allows companies to monitor user performance and take proactive steps to improve user experience. This helps companies to quickly identify user pain points and take steps to optimize their web applications for better performance.
- User Onboarding: Whatfix’s user onboarding feature helps companies to quickly welcome new users and get them up to speed. The platform also offers tools to help companies create interactive onboarding tutorials to ensure a smooth transition for new users.
- Customer Support: Whatfix’s in-app notifications feature allows companies to proactively reach out to users when they need help. Companies can also customize their notifications to provide users with the most relevant information.
- Training & Development: Whatfix’s user tracking feature allows companies to track user interaction data, making it easier for companies to understand how users interact with their web applications. This helps companies to identify user problems and take steps to address them.
Whatfix Architecture
Whatfix is built on a robust and reliable architecture. The platform is designed to be used by teams of all sizes. It is also flexible enough to be integrated into any web application.
The architecture of Whatfix is divided into three components: the Whatfix Server, the Whatfix Client, and the Whatfix Client Server. The Whatfix Server is responsible for handling the data and analytics related tasks. The Whatfix Client is responsible for delivering the interactive walkthroughs and performance support features. The Whatfix Client Server is responsible for managing the user interactions and tracking the user data.
The architecture of Whatfix is designed to be scalable and secure. The platform uses secure encryption technologies to protect user data and is compliant with the latest industry standards.
Whatfix Pricing
Pricing for each product and plan consists of a flat fee per application and a user license fee. The flat-rate application fee depends on the products and plans you need. User license fees are defined based on the type of user accessing the application where Whatfix is deployed.
For employee-centric applications that employees use for internal business functions, the user license is equal to the total number of users who have access to such applications.
For customer-facing applications used by customers or external users (partners or other third parties of hers), user licenses are the same as monthly active users (MAUs) who have access to such applications.
Whatfix Competitors
Whatfix is a powerful and reliable platform for creating interactive walkthroughs and performance support for web applications. However, there are a few competitors of Whatfix in the market. These competitors include:
- Appcues: Appcues is a SaaS-based platform for creating interactive walkthroughs and performance support for web applications. Appcues offers a wide range of features including in-app notifications, user onboarding, and user tracking.
- Userlane: Userlane is a cloud-based platform for creating interactive walkthroughs and performance support for web applications. Userlane offers features such as in-app notifications, user onboarding, and user tracking.
- WalkMe: WalkMe is a cloud-based platform for creating interactive walkthroughs and performance support for web applications. WalkMe offers features such as in-app notifications, user onboarding, and user tracking.
Whatfix Customer Reviews
Whatfix has received overwhelmingly positive reviews from its customers. The platform is highly rated for its user-friendly interface, robust analytics dashboard, and reliable performance support features.
Customers also appreciate the fact that Whatfix is easy to use and configure. They also like the fact that Whatfix is flexible enough to be integrated into any web application.
Conclusion
Whatfix is a powerful and reliable platform for creating interactive walkthroughs and performance support for web applications. The platform is designed to be used by teams of all sizes and is flexible enough to be integrated into any web application.
Whatfix is simple to use and configure, yet powerful enough to capture user interaction data, which makes it easier for companies to understand how users interact with their web applications. The platform also has a robust analytics feature that allows companies to monitor user performance and optimize their applications for a better user experience.
Whatfix is an excellent platform for businesses looking to simplify complex tasks, accelerate the onboarding process, and optimize user performance. If you are looking for a reliable and powerful platform to help you create interactive walkthroughs and performance support for your web applications, then Whatfix is definitely worth considering.
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